Everything customers usually ask before and after they buy B1G IPTV — ordering and the free trial, getting set up on your device, renewals and refunds, and what to do when a stream buffers. If your question is not here, message us on WhatsApp and a real person will answer.
Ordering and free trial
Pick a plan on the pricing section and press Order Now, or message us on WhatsApp. Tell us the plan and your device, pay, and we send your login details.
Message us on WhatsApp and ask for a test line. It has the same channels and quality as a paid subscription, so you can test it on your own TV and internet.
A username, password and server address (Xtream Codes), and an M3U link if your app needs one. MAG box users receive a portal address instead, linked to the box MAC address.
No. There is no contract, no credit check and no installation visit. You pay once for the period you choose.
Prices are shown in British pounds (GBP) and Indian rupees (INR). You can switch currency with the GBP / INR buttons on the right-hand side of the page.
Devices and setup
Install an IPTV app (for example the B1G IPTV Player or IPTV Smarters) using the Downloader app, open it, choose "Login with Xtream Codes" and enter the details we send you. We can guide you step by step on WhatsApp.
On Samsung, LG and Android TV, install an IPTV app from the TV app store, then enter your login details or M3U link. Android TVs can also use the B1G IPTV Player.
Yes. Send us the MAC address printed on the back of the box, and we will link it to your subscription and give you the portal address to enter in the box settings.
Yes. Use any IPTV app from the App Store on iPhone and iPad. On Windows and Mac you can use an IPTV player app or a media player that supports M3U links.
Yes. B1G IPTV works with most popular IPTV apps, including IPTV Smarters, TiviMate, Smart STB and Enigma2 plugins.
Account, renewals and refunds
No. Nothing is charged automatically. When your paid period ends, the line stops until you renew it on WhatsApp.
A line is for your own household and streams on one device at a time. Lines used in several places at once are disabled without refund. For more screens, ask about a multiroom plan.
Yes, within 7 days of purchase if the line was never delivered, does not work because of a fault on our side that we cannot fix, or you were charged twice. Problems with your own internet or device are not refundable. Read the full refund policy.
Please contact the reseller you paid. They manage your line and handle renewals and refunds under their own terms.
Message us on WhatsApp at +44 7517 310422 or email [email protected]. A real person replies, usually the same day.
Buffering and troubleshooting
Buffering is usually caused by a weak Wi-Fi signal, a busy home connection or an internet provider slowing IPTV traffic. Try a wired connection, restart your router and device, or choose a lower-quality version of the channel.
First try another channel. If only one channel is down it may be temporary. If it stays down, send us the channel name on WhatsApp and we will check it.
You do not need one in most cases. But if your internet provider blocks or slows IPTV, a VPN usually fixes it. We can tell you if that is the problem.
In your app, find the option to update or refresh the EPG. Guides can take a few minutes to load the first time. Some channels do not have guide data, which is normal.
Your subscription period has ended. Message us on WhatsApp to renew. We extend the same line, so you do not need to set anything up again.